Customer Service:
NVQ Level 2 or 3
Excellent customer service is key to business survival in today's competitive market place. The Department for Trade and Industry states that investing in skills of your workforce can mean your employees, “improve customer satisfaction by giving knowledgeable responses to enquiries”. NVQs in Customer Service help to ensure that your employees are delivering the best customer service, time after time, retaining your customers and winning new business along the way.
Whether you are in retail, wholesale or a call centre, Herefordshire College of Technology can help your business to increase the percentage of your trained staff by offering a funded, flexible work based route to training, the benefits being:
- Enhanced customer service
- Improved staff morale
- Increased quality of service
- Increased efficiency
- Greater competitiveness
- Business growth
KEY FACTS
Duration: 9 - 12 months, Flexible start dates
Assessment: Continuous assessment in the workplace, one to one assessor support. Literacy and numeracy support and qualifications if required.
Award: NVQ Level 2 in Customer Service or NVQ Level 3 in Customer Service
Contact:
01432 365360
